Skills and Experience
Communication
- Sold to clients from enterprise level through to medium business, from one-on-one negotiation through to complex sales cycles, actively liaising with people across multiple departments in order to make sure all needs are met
- Engaged with and sealed the deal to a wide range of clients; from small business owners to C level management
- Offered relevant advice to clients in relevant and easy to understand language that involved in depth technical solutions to problems they were facing
- Used formal and informal questioning techniques to qualify potential customers and dig to the basis of a clients’ needs
- Unified verbal with non-verbal communication in order to present ideas to both co-workers and clientele
- Enthusiastically engaged with people from all walks of life
Organisation
- Managed sales reporting for a team of telesales staff, including pipeline forecasting and sales analytics
- Scheduled in for works to be completed over multi-phase timelines in accordance with clients needs, levels of stock and availability of both installation staff and technical surveyors
- Executed every day calculations and arithmetic in head
- Regularly engaged in extracurricular learning to further enhance industry knowledge and understanding
- Carried out daily and weekly self assessment in order to establish realistic goals and improve performance
- Set and continuously worked towards achieving long and short term goals
- Maintained client contact database using a variety of contact management systems and marketing software
- Received and receipted client payments including daily banking and processing of BPAY payments
- Found solutions to problems using personal initiative and troubleshooting techniques
Teamwork
- Led a team of 5 phone sales staff in day to day operations; guiding team towards excellence while managing KPI’s for the group, point of escalation for issues they were unable to handle and accounts they could not close
- Provided training and knowledge of company procedures to new employees
- Relayed messages and worked in conjunction with several different internal departments in order to ensure client expectations are met
- Crafted unique and fun ways of approaching tasks to optimise effectiveness
- Covered shifts for co-workers even when extra hours weren’t needed
Procedures
- Followed company policy and procedure while obeying the instructions of superiors
- Worked in line with company regulations regarding product and service pricing to ensure maximum revenue was created from each opportunity
- Adapted to implementation of new policies and procedures
- Trusted to physically open and close various offices and shops throughout career
- Responsibly handled large amounts of physical currency
- Combined company procedures with personal knowledge to maximise efficiency
- Notified Police and Government Agencies of possible criminal activity
Information Technology
- Made decisions regarding programming frameworks to be used for different modules, SEO consultancy and Online Marketing software
- Capability to create audio visual presentations using latest applications
- Can perform basic troubleshooting of network and computer dilemmas
- Ability to use various accounting and client relationship management packages